● Credit card instant online one-time payment
A convenient and easy-to-use payment method. When you choose online credit card payment for your transaction, the process is secured with SSL encryption to protect your personal privacy data.

● LINE Pay
No need to enter credit card information or 3D secure verification for payment. Simply enter your dedicated password to pay with your credit card, saving you time.

1. Once payment is confirmed, your order will be processed immediately. You will receive your ordered items within seven business days (excluding Saturdays, Sundays, and national holidays).

2. Items will be shipped via Chunghwa Post / Hsinchu Logistics.

3. Delivery is limited to all counties and cities on Taiwan's main island (excluding PO Boxes).

4. If our store is unable to accept your order, you will be notified within two business days of receiving your order, unless otherwise stipulated by law.

Return and Exchange Policy

Q1. How do I apply for a return?

To apply for a return, please go to the Member Center, then "My Account > Order Inquiry > Cancel Order/Apply for Return" to fill out the application. We will review the application within 2 working days from the date of application. Once approved, we will send you an email notification and entrust a delivery company to contact you by phone within 5 working days to arrange for pickup of the item. Please keep your phone line clear and prepare the original item (maintain the original packaging condition). Do not write directly on the product's original factory box. After the courier picks up the item, they will provide you with a signed receipt for your records.

Once the returned item is received and confirmed to be correct, a refund will be issued within 7-10 working days. If you do not receive the refund after this time, please leave a message for customer service. If you have already received an invoice when returning the item, please place it inside the return package and hand it over to the courier company collecting the return. We will process your refund after receiving both the returned item and the invoice. If it is an electronic invoice, you only need to return the item.

Q2. What is the seven-day appreciation period?

According to the Consumer Protection Act, CarLife's official website provides you with the right to "enjoy a seven-day appreciation period (not a trial period) for goods upon arrival, with the option to cancel and return at any time." However, please note that when returning goods, they must be restored to their original condition, meaning they must be returned to the original state in which you received them (including the product, accessories, internal and external packaging, random documents, gifts, invoices, etc.).

In addition, the following situations may affect your right to return:

1. You have damaged the product packaging, removed seals, removed hang tags, removed adhesive tape, or removed labels, etc., in a way that does not affect your inspection of the product.

2. Other reasons beyond the necessity of inspection, or attributable to you, resulting in damage, loss, or alteration of the product.

3. Please inspect the product immediately upon receipt. If there are significant defects, missing parts, or damage, please call us during business hours or complete the return process within the seven-day appreciation period, and we will handle it as soon as possible.

Q3. Return and Exchange Instructions

If you need an exchange, please contact customer service first and explain the reason for the exchange.

The product's main body and its contents (such as various parts, manuals,
gifts, etc.) must not be short, damaged, written on or marked, or damaged by incorrect use or installation (such as scratches, drops, circuit burnout, crushing deformation, interface or pin damage, foreign object entry, moisture damage, product barcode or warranty label damage, removal, alteration, re-pasting, or inability to identify, etc.) and any visible human damage or traces of human use.

The following situations do not qualify for returns or exchanges:

1. Returns or exchanges are not accepted if the product is not defective.

2. Returns or exchanges are not accepted if more than seven days (including holidays) have passed since the product arrived.

3. Customized products are not accepted for returns or exchanges.

4. Malicious or large-volume returns.

5. If a return is requested due to personal reasons, and the same product is ordered again, another return cannot be requested.

Unconditional returns and exchanges must meet one of the following conditions:

1. The actual product received does not match the ordered product.

2. The accessories in the product packaging are incomplete, or the product specifications do not match the outer packaging description.

3. The product is defective or damaged during transportation.

Electronic invoices issued for purchases on this website will be shipped with the goods. In accordance with the Ministry of Finance Order
No. 1070001765 "Operating Guidelines for the Implementation of Electronic Invoices," starting from January 1, 2014, this website will upload the issued electronic invoices to the Ministry of Finance's e-Invoice Integration Service Platform for retention within the specified period. You can leave a note during checkout in your shopping cart.

How will you handle donated invoices? According to Article 22 of the Ministry of Finance Order No. 1070001765 "Operating Guidelines for the Implementation of Electronic Invoices," the Ministry of Finance's e-Invoice Integration Platform shall, every two months, notify the respective recipient organizations of the details of electronic invoices donated by purchasers for that period before the lottery drawing date. After the prize drawing, the Ministry of Finance's e-Invoice Integration Platform will notify the recipient organizations to claim their prizes. Furthermore, in accordance with legal regulations, it is not possible to request paper invoices or change the recipient for already donated invoices. If there is a need for returns or exchanges, our company will void the invoice.

Q1. What if I need to add a unified business number or if the unified business number/header is filled incorrectly?

If you have not yet received a paper invoice, please contact customer service and provide your order number and request in detail. Customer service personnel will process it as soon as possible. If changes are needed, please submit them within three days of receiving the invoice, and we will re-issue the invoice for you. A reminder! The invoice will be re-assigned a new number at that time, the new invoice month will be the month of application, and the invoice number will also be updated.
We regret that we cannot print with the original invoice number.

Q2. Can the invoice be changed to a donation?

We apologize! If you did not choose to donate the invoice when placing your order, it cannot be changed to a donated invoice.

Q3. Can the invoice specify the issue date, change the product name, or the amount?

We apologize! Invoice printing for orders is an automatic system operation. The product name on the invoice will be issued according to the ordered product name and amount. We regret that you cannot specify the issue date, change the product name, or the amount.