How do I return an item?

• To initiate a return, please contact our customer service team at carlife.ec@gmail.com and provide the following information:
• Order number
• Proof of purchase
• Reason for return (photos or videos may be included)
• Complete shipping address
• Contact phone number

• Carlife automotive products come with a 7-day appreciation period, during which you may request a return within 7 days of receiving the product.
  The appreciation period is not a trial period. If you find any defects, damage, or missing accessories upon receiving the product and need an exchange, please message Carlife Line Customer Service within 7 days of arrival.
  
  
• You are entitled to a 7-day free appreciation period (including holidays) after receiving the product. The appreciation period is for your reference and evaluation, not for trial use. When returning or exchanging items, please keep the original packaging intact, and we will fully protect your shopping rights.

The following situations may affect your right to return an item:

• 【Return request made more than 7 days after product arrival】 or 【Returned product exposed without proper packaging】.
  
  
• 【Product has been used】 or 【Packaging, color box, or other accessories are damaged】. Please do not write on the original factory packaging, stick labels, or perform any actions that may damage the inner and outer packaging.
  
• Unopened products are eligible for a 7-day cooling-off period for returns. However, once opened (e.g., tags cut, washed, etc.), according to the "Regulations for the Application of Reasonable Exceptions to the Right to Rescind Communication Transactions", our company reserves the right to refuse returns or exchanges.
  
  
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you have any questions about returns, you can always contact us at carlife.ec@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

When can I expect my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within approximately 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at carlife.ec@gmail.com.

You may return the product in its original condition within 7 days of receipt (shipping costs to be borne by the consumer), and Carlife will provide exchange or return services.

The returned product must include the original packaging, any accessories, manuals, and gifts.

For assistance, please contact our customer service team at carlife.ec@gmail.com

Return Precautions

According to the Consumer Protection Act, you have the right to a seven-day cooling-off period from the date of product arrival. However, the cooling-off period is not a trial period. Returned products must be in new condition and complete packaging. Once the product is opened, its value is considered to be diminished. If a return or exchange is required, we will charge a fee for the diminished value (restoration, refurbishing). Please confirm the product is correct and its appearance is acceptable before turning it on/using it, to avoid affecting your rights. We wish you a pleasant shopping experience.

Returned or exchanged products must be new, and the product and box exterior must be free of scratches, damage, moisture, or writing. All related accessories (protective bag, accessory packaging, Styrofoam, gifts, included documents, etc.) must be complete.

Do not directly affix delivery slips or write on the original factory box. If the original factory box is damaged or the product is missing parts, our company will not be able to process the return, or the refund amount will be discounted based on the extent of the damage(applications must be made within seven days of arrival, and items must be returned within five days of application; if not processed within the deadline, sales returns cannot be processed unless due to original product defects).